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FAQ — Frequently Asked Questions

Discover below the answers to the most frequently asked questions by our clients for over 27 years

What are your rates for an airport shuttle?

Our rates vary depending on your departure municipality. Examples: Waterloo → Zaventem: €60, Waterloo → Charleroi: €80, Drogenbos → Zaventem: €70, Drogenbos → Charleroi: €90. Check our complete grid on the Rates page. Rates are fixed and include VAT.

What types of vehicles are available?

We offer high-end sedans for 1 to 4 passengers, and premium minivans accommodating up to 8 passengers. All our vehicles are air-conditioned, equipped with leather upholstery and premium audio systems, and are cleaned after each trip.

Which municipalities do you serve?

We cover Drogenbos, Linkebeek, Beersel, Braine-l'Alleud, Lasne, La Hulpe, Rhode-Saint-Genèse, Rixensart, Waterloo, and the entire southern Brussels area. Our call center is reachable at all times at +32 493 53 33 33. Online bookings are also open continuously. We respond to all requests, even late at night or early in the morning.

Do you accept credit card payments?

Yes, we accept all credit cards (Visa, Mastercard, American Express), cash payments, and bank transfers before the trip (IBAN provided on invoice). Card payment is secure and we issue an invoice upon request.

Do you accept pets?

Yes, we accept pets provided they do not risk damaging the vehicle interior. Cats must be in a mandatory transport box. Dogs must be kept on a leash by the owner and placed on the floor (not on the seats).

What is the minimum booking lead time?

For online bookings, we require a minimum of 12 hours in advance. For airport shuttles, we recommend booking at least 24h in advance to guarantee availability and personalized welcome.

Do you offer a service for people with reduced mobility?

Yes, we welcome people with reduced mobility with special attention. Our chauffeurs are trained to assist with boarding and unloading of passengers and their equipment. Our premium minivans offer easy access and generous space for folding wheelchairs. We invite you to contact us directly to discuss your specific needs.

Are there surcharges for luggage or specific welcomes?

A welcome surcharge applies to journeys departing from airports (+€10 parking) and stations (+€5); it does not apply to journeys to an airport or station. Minivans (8 seats) are charged +€10 on the standard rate. There is no surcharge for standard luggage. Night service (10pm-6am) is included in the rate without extra charge. For off-grid destinations, the rate is calculated at €3.30/km + €3 pickup fee.

Do you offer trips to Paris, Amsterdam or Luxembourg?

Yes, we offer long-distance trips to Paris (€535), Amsterdam, Luxembourg, Liège (€245), Lille (€255) and Charles de Gaulle (€505). Rates are fixed and include VAT. Contact us for a personalized quote.

What is your policy regarding delays or cancellations?

We guarantee impeccable punctuality. In case of delays beyond our control (traffic conditions), we immediately notify the client. Cancellations are free up to 2 hours before the trip. After this period, cancellation fees may apply.

Do you offer a shuttle service for groups or events?

Yes, we offer group shuttles for up to 8 passengers with our premium minivans. We also organize transfers for events (weddings, conferences, seminars) with liveried chauffeurs and personalized service. Contact us for a custom quote.

What is your exact coverage area?

We cover Drogenbos, Linkebeek, Beersel, Braine-l'Alleud, Lasne, La Hulpe, Rhode-Saint-Genèse, Rixensart, Waterloo and the entire southern Brussels area (Uccle, Forest, Ixelles, Saint-Gilles, Anderlecht). We also operate throughout Belgium and neighboring countries (France, Netherlands, Luxembourg, Germany) for long-distance trips.

How can I get a personalized quote?

You can get a free, no-obligation quote by contacting us by phone at +32 493 53 33 33, by email at contact@whitetaxi.be, or by using our online calculator on the Calculator page. We respond within 24 hours by email.

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